Refund and Return Policy

Thank you for shopping at Arcade Claws. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item(s) for a refund or exchange, subject to the following conditions:

• Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Timeframe: You must initiate the return within 30 days of the delivery date.
• Non-Returnable Items: Certain items are non-returnable, including gift cards and downloadable software products.
• Process: To initiate a return, please contact us at [Your Email Address] with your order number and reason for the return. We will provide you with instructions on how to return the item(s).
• Shipping Costs: You are responsible for paying the return shipping costs, unless the return is due to our error (e.g., you received the wrong item or the item is defective).

• Processing: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approval: If your return is approved, we will process your refund to the original method of payment within 7-10 business days.
• Shipping Costs: Original shipping costs are non-refundable, unless the return is due to our error.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Email Address].

• Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [Your Email Address].
• Process: To exchange an item, please contact us at [Your Email Address] with your order number and reason for the exchange. We will provide you with instructions on how to return the item(s) and receive the replacement.
• Shipping Costs: You are responsible for paying the return shipping costs, as well as the shipping costs for the replacement item, unless the exchange is due to our error.

• Reporting: If you receive a damaged or defective item, please contact us at [Your Email Address] within 7 days of the delivery date.
• Resolution: We will either replace the item or issue a full refund, depending on your preference and product availability.
• Evidence: Please provide photos of the damaged or defective item, as well as the packaging, to help us process your claim.

• Cancellation Window: You may cancel your order within 24 hours of placing it.
• Process: To cancel your order, please contact us at [Your Email Address] with your order number.
• Refund: If you cancel your order within the cancellation window, we will issue a full refund to the original method of payment.

If you have any questions about our Refund and Return Policy, please contact us at [Your Email Address].